Our Policies

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 Welcome to Everclean your trusted partner for residential and commercial cleaning services!

To ensure a seamless experience for both our clients and our dedicated cleaning professionals, we have established the following policies:

Payment Policy

At Everclean, we believe in maintaining professional and respectful relationships with all our clients. Timely payments are crucial for ensuring the smooth operation of our services. Please take note of the following payment policy:

• Payments are due immediately upon completion of services unless otherwise agreed upon in advance.
• A card on file is required for each client. If payment is not received within 24 hours of service, EverClean has the right to charge the card on file for quoted price. 

We appreciate your understanding and cooperation in this matter.

**1. Scheduling and Rescheduling:** - Services can be scheduled by contacting us through our website, phone, or email. - We understand that circumstances may change. If you need to reschedule or cancel an appointment, please provide at least 72 hours notice to avoid a cancellation fee. 

**2. Access to Premises:** - Clients are responsible for providing access to the premises at the scheduled time. - If you have a preferred method for entry (e.g., spare key, code), please communicate this information in advance. 

**3. Pets:** - We love pets! If your home has pets, we request that they are comfortable with strangers. For pets that may be uneasy, we kindly ask that they are secured in a crate during our cleaning visit. 

**4. Security Measures:** - Our cleaning professionals are trained to respect your privacy and valuables. However, we recommend securing any valuable items or sensitive information to ensure peace of mind. Please let us know if there are any specific areas that are "No Touch Zones" such as a memory wall, family heirlooms, sentimental items or rooms that do not need  cleaning. 

**5. Payment Terms:** - Payment for our cleaning services is due either prior to the scheduled service or at the time of service. - We accept various payment methods, including credit cards, checks, and online payments, for your convenience. 

**6. Cleaning Supplies:** - We provide our own cleaning supplies and equipment. If you have specific preferences or allergies, please inform us in advance. 

**7. Satisfaction Guarantee:** - Your satisfaction is our priority. If you are not satisfied with any aspect of our service, please contact us within 24 hours, and we will address the issue promptly. 

**8. Communication:** - Effective communication is key. Feel free to provide any special instructions or concerns before the cleaning session. 

**9. Liability:** - While we take utmost care during our cleaning services, Everclean is not liable for any damage or loss caused by pre-existing conditions, improper installation, or negligence on the client's part. 

**10. Confidentiality:** - We respect your privacy. Any information shared with us during our services will be treated with the utmost confidentiality.

 *Thank you for choosing Everclean for your cleaning needs. We look forward to providing you with a clean and comfortable space. If you have any questions or concerns, please don't hesitate to contact us.